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Domains

How I can consult the data of my domain once is registered?
Making a WHOIS. For it inserts your domain in the box search of domains and clica on looking for. When they appear the results clica on “WHOIS”.
I am client. How I associate my domain registered with Abansys multidomain?
In order to associate a domain to his lodging multidomain, you can realise this management from his extranet of client.
How to redirect my domain to an IP?
In the first place the domain must be formed with our global DNS. But it has them, can form them in the section Data of domain.

After this, it can ask for us that we point the domain at the IP that wishes, or can do it same you (If it does not have lodging), modifying the Registries type To of zone DNS of its domain so that they aim at the IP that wishes from his extranet of client. (But there would be zone previously would have to create one, for example applying the group of Car park). In order to modify the zone DNS, Product Management > Pulse on the domain > Management DNS – > Management Outpost DNS > Configuration outpost DNS)
How I can transfer one or several domains that I have registered to Abansys?
It sees the section domains/transfers your domain. Your domain writes, clica in looking for and once they appear the results, clica in transferring.
I have a domain registered in another ISP and want to contract a Hosting with Abansys, what I must do so that it works?
You will have to associate servers DNS of Abansys to your domain so that hosting works. They are the following:
  • Primary servant: dns1.abansys.net
  • Primary IP DNS: 5.196.15.184
  • Secondary servant: dns2.abansys.net
  • Secondary IP DNS: 86.109.160.31
Once the domain is formed with our global DNS in its present one To register, must ask for us that we create zone DNS aiming at the IP of his lodging within our servers.
How to change the DNS of my domain from my Extranet of client?
In order to realise the change of DNS:
  • It accedes to the Extranet of clients from the main page of hostwithhk.com clicando in the eyelash of “extranet of client” and introduces your e-mail of contact and your password (if you do not know the password, selects “to recover password”)
  • It sees Product Management.
  • Kitchen mSupport in the domain whose data you wish to change.
  • They will appear to you three options: *Datos of domain *Gestión DNS *Redirección
  • It sees the section DOMINION DATA, it introduces or it modifies the DNS and it punctures in Knows
  • If the DNS that there are to put are ours, it writes the following:

    • Primary servant: dns1.abansys.net
    • Primary IP DNS: 5.196.15.184
    • Secondary servant: dns2.abansys.net
    • Secondary IP DNS: 86.109.160.31
Following the previous indications you will be able successfully to realise the change of DNS from your extranet.
How to make a redirection URL from my extranet of client?
In order to begin, the domain must be formed with our global DNS and otherwise, previously you will have to modify the present DNS by ours from the section Data of domain.

It accedes to your extranet of client. If what you wish is a gratuitous redirection, it sees the section of ‘product Management’ and punctures on your domain.
Management sees the section of ‘Management of DNS’ - > ‘outpost’, it selects in the pull-down menu that you will find the option down ‘Car park of domains’ and punctures on ‘Applying Group’. Next you click on ‘Redirection’ and writes the URL to which you wish to redirect your domain.

If you wish an hidden redirection sees the section of ‘Purchases’ - > ‘Registry of domain’ - > ‘Hidden Redirection’.

How unfreezing a generic domain and I obtain the code of unfreezing (auth-code)?
In order to ask for the unfreezing of your generic domain and auth-code, you will have to realise it from your extranet. For it, it follows the following steps:
  • It accedes to your extranet of Client
  • Beam click on the eyelash of ‘product Management’ and selects in the management of the domain that wishes to unblock. Next domain accedes to Data and in the part inferior, you will be able to ask for the unfreezing wished indicating the reason.
  • Once Cliente is processed in their Extranet de, in the same section where you asked for the unfreezing, you will have to appear a indicative that marks “unfreezing done”.
  • Once he marks “unfreezing done”, you will receive auth-code in the email of the administrative contact of the domain.
Does the registry of a domain imply that I am going to have mail accounts and hosting?
No. The registry of a domain is simply that, does not include a service of hosting
How much take does a domain in registering itself?
If the payment is realised by credit card will be registered immediately. If it beams by banking transference, if you indicate the concept correctly will be registered in an approximated term of 24 to 72 hours capable banking.
Requisite What are necessary to be able to register a domain .es?
In order to know the main requirements it can go to the following URL: http://www.hostwithhk.com/dominios_es
Who is the proprietor or holder of a domain?
In abansys the domains always grant to name of the person or company specified by our client.
Concretely, with the object of the discharge of a domain, 4 data are necessary that are assigned of the following way:
  • The proprietor to name of which the domain is granted, that it will be always the particular company or that is going to use the domain. He is understood that he is the proprietor, to title or recorder of the domain.
  • The administrative contact, that is the person of contact of the company responsible for the maintenance of the data of the domain. It is understood that it is the contact with more power of decision.
  • The technical contact, that is the person of contact for technical questions related to the servers. This data is always to hostmaster of abansys.
  • The commercial contact or of payment, that is the one who realises the payments of registry and maintenance of the domain name.
I can change the proprietor of a domain?
Yes, the ownership of a domain can be modified whenever a series of legal requirements is fulfilled to safeguard the rights of the original holder of the domain.
What types of domains he has?
There are two great groups: the generic domains (gTLD) and the territorial domains (ccTLD). For more information it visits our section of Domains in: http://www.hostwithhk.com/registro_dominios
How much it costs to have a domain?
For the domains, the rates of registry and maintenance of the name, during a year, have an initial price that varies based on its completion (.com, .org, .es, .red, etc). Every later year it is necessary to pay another amount, equally variable according to completion, to continue maintaining the name. It visits the section of ‘Tariffs’ in your extranet of client in ‘the Personal’ section for more information.
What difference is between a territorial domain .es and generic a .com? Which agrees to me more?
There is no operative difference between both types of domains. Both are used for the same and work equal. At the moment, the only difference other people's to the Network that agrees to him to know, is regarding the name. The name .es makes reference to Spain, whereas .com makes reference to commercial activity.
Our recommendation: he is or nontitular of a mercantile society that is or except a professional, it is very common to register a generic domain (.com, .net,…) and the territorial one (.es) simultaneously. Thus it is avoided that unscrupulous or a another company takes advantage their name.
What types of domains he has?
There are two great groups: the generic domains (gTLD) and the territorial domains (ccTLD). For more information it visits our section of Domains in: http://www.hostwithhk.com/registro_dominios
I can register domains with accents, eñes, etc.?
At the moment Abansys offers the opportunity to register multilingual domains for the extension .es and .eu. If you wish to register another type of domain with special characters contacts with us.
What multilingual characters I can use for the registry of domains .es?
It will be able to use the following multilingual characters: to à and è i ï either ò or ü n ç l·l. More info in: http://www.hostwithhk.com/dominio_es
Who is in charge to pay the domain?
As much Internic as ESNIC has the figure of the payment contact or commercial (billing contact), that is simply the person who receives the invoice and she is in charge to pay to the registry or maintenance of the domain. This person does not have why to be the owner or holder of the domain.
When registering its domain in abansys can specify who is going away to order of the proceedings of registry with the corresponding NIC.
If he wishes that abansys is in charge of the registry proceedings, we will be who those that we realise the payments to the corresponding NIC.
The service of registry management of a new name of domain is realised free of charge for the generic domains and .es.
Be changed can a name of domain by another one?
No, this is not possible. Once the registry of a domain name takes place this one cannot be changed. It is possible to be given of loss but without on the other, obtaining the change nor the reimbursement of no amount pSupport by the registry.
What is a domain?
A name in Internet, easy to remember and that it, among other things, allows us to visit webpages or to send e-mail.
He is in favor compound generally of two separated words by a point. The initial word identifies the name and the end (denominated extension) identifies the type of domain. For example “hostwithhk.com”.
Which are the risks of losing a domain name?
To lose the name of a domain is not a secondary problem: its image can be damaged. In this scope, the present situation offers several possibilities and risks.
Every day tens of thousands of generic names of domain (.com, .net, .org, .info, .mobi, .biz, etc.) in Internet are registered. Considering that is a registry of names at world-wide level, there is a high risk of which another person wishes to register the same name that we.
Finally, it is necessary to count on the phenomenon of “ciberocupas” (people that registers names of domain with the intention to resell them). In front of them, nowadays any new company, product or project in Internet consider the previous registry of the domain name essential.
Which are the advantages to have a domain?
Its company (or same you if you are an individual) will have identity in Internet. Its website, customized mail to its name of domain, etc.
How registered a domain is name? Of what it consists?
The registry of a domain means to reserve the right of use of a name in Internet during a certain period of time. One is to contact with the organism that manages the registries (it is not a supplier of Internet), to fill in a form, to send it by Internet, to wait for the answer by email and to pay the corresponding rates.
Abansys offers the possibility to you of registering in real time any type of domain, as much generic domains, .com, .net, .org, .info, .biz, as territorial, .es and .eu in some simple steps: http://www.hostwithhk.com/registro_dominios
How I can know if the domain that interests to me is free or it is already registered?
In our section of registry of domains: http://www.hostwithhk.com/registro_dominios
In the results search, we have made its available allows you to comfortably consult the availability of a domain, clicando in text “WHOIS”.

Lodging

Component What of ASP estan installed in my servant Windows?
Installed components ASP are the following:
  • aspmail
  • aspemail and aspupload, of persists software

Mail

How to accede to the WebMail?
In order to accede to the mailbox of his account of mail by means of HORDE (webmail) you will be able to make it from the main page of abansys, clicando in the right part superior next to the access to extranet or in the following URL:
http://webmail.sudominio.com
You must introduce as user the complete name of the mailbox and as password the one that you have chosen for the account created previously in the Control Panel.
There am lost the password of my mail. How I can Recover it?
In the same place where you created your account of mail within the Control Panel, you will be able to publish all the data including the password. For your greater comfort, it consults the following tutorial: http://www.hostwithhk.com/ayuda?tutorial=buzones_de_correo
As they are the parameters that I need to form my manager of mail?
  • Servant of incoming and salient mail: mail.sudominio, Being sudominio the name of the domain without the www
  • As user name the complete direction of its account and not only the name of the mailbox, that is to say not only what there is in front of @
  • Make sure marking to use SSL neither for the servant of incoming mail nor for the salient servant, and forming as entrance port the 110 if it uses MGP and if it uses IMAP 143. And as out port smtp the 587.
When trying to send a mail with Outlook Express gives the following error me: octets follow, Port: 110, Security (SSL): No, Number of error: 0x800CCC0F
The error message that shows Outlook to him is because in his mailbox of mail it has received some mail with the corrupt heads and it prevents the connection and the unloading him of the rest of mail.
In order to resolve this incidence it will have to accede to the mailbox of this account via sospechos and directly pending WebMail and to eliminate mails to unload.
For it:
  • It keys in your http://webmail.tudomino navigator
  • It introduces as user the name of the mailbox without @dominio and as password the one that you have chosen for the account created previously in the Control Panel.
  • It enters and it eliminates this mails.
When trying to send a mail with Outlook Express gives the following error me: 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1) ‘
This error is caused because it does not have the activation of the square “My servant requires authentication” in the configuration of the account in his client of mail.
If it uses outlook:
  • When it has created the account accedes to the menu Tools > Cuentas > selects it the account and makes click in Properties - > Servers.
  • My servant marks to the square “requires authentication” in the section: “Servant of salient mail”. To apply - > Aceptar
Outlook error 0x800CCC60 in the mail shipment
The error that shows its manager to him of mail (0x800CCC60) is because its direction IP is listed in a data base of Spam as center of massive shipment of e-mails, can consult it in the own URL indicated in the error:

http://www.sorbs.net/lookup.shtml?

According to the standard defined by the IETF (the responsible organism to define the standards in Internet) port 25 (SMTP) is destined for the interchange of post office between servers, and is for that reason who are applied filters of black lists. The port destined to the shipment of messages from the client, is the 587 (submission). It will be enough with which it forms his client of mail to make use of this port instead of the 25, so that it can send post office through servant without being blocked by the filter.
What additional safety measures exist in the service of e-mail?
Abansys, bet by the security and against the Spam, collaborating in diverse initiatives as:
  • Alert-Anti-virus (initiative of the Ministry of Industry, Tourism and Commerce)
  • Forum ABUSES (Organization of the main suppliers of Internet in Spain that works united by the security)
Security on mail nonwished and responsible use
Abansys, as it leaves from the initiatives by a use responsible for the e-mail and to improve the quality of the service and to avoid the reception of mail nonwished on the part of his clients, has implemented - in service smtp of its servant – some own filters of reputation that guarantee the detection of directions IP it jeopardize by some virus or Trojan that sends Spam actively.

With this initiative, that we considered very positive, it is optimized the level of effectiveness of emails of his servant thanks to:
  • The low number of false positives
  • The great effectiveness (near 75% of considered connections Spam they are rejected in time smtp only with the use of this list).
According to the standard defined by the IETF (the responsible organism to define the standards in Internet) port 25 (SMTP) is destined for the interchange of post office between servers, and is for that reason who are applied filters of black lists. The port destined to the shipment of messages from the client, is the 587 (submission). It forms his client of mail to make use of this port instead of the 25, so that she can send post office through servant without being blocked by the filter.
I have received a mail that MAILBOX QUOTA EXCEDEED says
This mail means that mailbox has arrived at the limit from the quota, that is to say, this plenty from messages. In order to solve it must drain this mailbox erasing some of the messages.

For it must accede to this mailbox via WebMail:

http://webmail.sudominio

user: name of the mailbox without @dominio
password: password that assigned to him to this mailbox in the Control Panel.

Once inside, it must erase the messages that you yourself decide, must look so much in his inbox as in the one of exit, folders who have created you yourself, etc…, but taken care of that is not enough with erasing them or eliminating them simply; also it is necessary to drain the wastebasket (as the wastebasket of recycling of Windows)
When they eliminate them simply are erased, (it maintains the option “To show Eliminated” activates) and when it returns to eliminate these erased or to drain the wastebasket, is when they are really eliminated and space is freed so that the mailbox can return to receive messages.
Component What of ASP estan installed in my servant Windows for the mail shipment?
These are the ASP components which it has to the mail shipment:
  • aspmail
  • aspemail of persists software

Promotion Web

How contract the service of publicity campaigns?
Filling in the form of the Web: http://www.hostwithhk.com/campanas_publicitarias
There is some additional cost?
No, the budget is closed. The client marks some criteria by which to appear in the results of the finders and marks a budget. We studied their request, we validated it if he is feasible and we realised two budgets, one with criteria that adjust to the indicated price and another one with the cost of the criteria that the client marked, so that she accepts the one that wants.
Exist does limit of accesses?
It does not exist access limits. We studied the proposals so that the announcements remain always active independent of the number of accesses.
I have contracted a discharge in finders How long take my will Web in being indexed?
Once we received the hiring of a discharge in finders, it is sent (24-48h) to the web search engines immediately, however, once sent the request of indexing to these finders it will depend on them the indexing of his URL. As a rule, the majority of finders establishes a period of 2 to 3 months to index a new website once asked for their discharge.
In what position it appears my Web? They will send information to Me of my positions? I have looked for in 5, 10… 20 pages of Google and nonencounter my Web.
The service of discharge in finders has as an aim the appearance of its website in the main finders, without guaranteeing no position, for this other case we offer the service of positioning Web.
It can obtain more data in: http://www.hostwithhk.com/posicionamiento_web
When I will appear in the finders?
In Google immediately after activating its publicity. In the network Yahoo, MSN, AltaVista and associated 1 or 2 can be delayed days by the verification of the quality of the announcement and its distribution in the network of associate finders.
Months have already passed 2-3 from the discharge in finders and itself without appearing To what it can have?
The indexing or in seeking determining does not depend in last instance of each finder.
Some of the reasons most common for the indexing of their Web in finders are not:
  • You have not introduced the title (between the labels) that we facilitated to him after its hiring
  • You have not introduced the labels metatag that we facilitated to him at the time of its hiring
  • The main page of your website is desrrollada Integra or to a large extent in flash, swish or formed by one or several images without hardly containing text in HTML. Many of the main finders (google, yahoo….) they base to a large extent the indexing of a Web on the content that is able to extract of her. In the enumerated cases, these finders cannot extract information.
My Campaign of Publicity disappears some hours to the day.
In some case, a publicity campaign can be inactive during some hour to the day, becoming to activate on the following day automatically. This happens to some campaign whose criteria nail correctly are not segmented, criteria therefore your campaign consumes all the assigned daily budget before 24 hours pass.

In order to avoid it, he trusts the audit and advice who will offer our professionals to you in promotion Web, they will pronpondrán the most suitable criteria to you to maximize the exposure time of your campaign and to obtain useful and profitable visits correctly segmented.
I gave my Web of discharge in finders more ago than 1 month and I do not appear in finders
Due to the thousands of discharges that receive the finders daily, the average term of indexing usually is among 1 and 2 months following the quality or popularity of the website. Therefore, it is soon for determining that there has been some misfortune in his process of discharge.
As I use metatags?
Metatags is useful code for finders that to them information provides on the website. This code must copy in its page between the labels head.

Data bases

How to create a connection ODBC for my data base in my lodging Windows?
You will have to create a connection ODBC from Control Panel > click on tudomino > click on button ODBC Configuration

Stuffed the following fields:
  • Connection yam: Name that him of the connection.
  • Connection description: A brief description.
  • Driver: Microsoft Access Driver
click on button “Add”

In the following screen in the field [DBQ] DB File Path* must put the route of the data base which step to indicate to him:

C:\Inetpub\vhosts\su.dominio\httpdocs\ruta.de .su.base.de.da cough \ nombre_de_su_base_de_datos.mdb

“Connection Test” punctures the button to verify the connectivity of its data base, if the message is satisfactory is that it will have created the connection correctly, of contratio will have to review all the steps again
How I can concern my data base from PHPMyAdmin?
Any application of management of data bases, once created this one, will have in the premises a file .sql with all the structure and content. As of this moment, from PHPMyAdmin it will find a tool to concern this file to the database server.
For it, they will have to accede to his Control Panel and to make click on his domain. Next DATA BASES beat on the button. It will be necessary to create a data base with a user (as minimum) to raise to the file .sql. Once created the data base you will be able to clicar on button PHPMYADMIN. Will be to him a window of administration of PhpMyAdmin. In the section “Location of text file: ” you will have to select created YOU with MySQL from his local disc. Once selected, pressing the button HE FOLLOWS will begin the process of data transfer to the data base that created in their Control Panel.
How I manage my data base MS SQL?
At the moment, the basic management of data MS SQL is not integrated in the Control Panel.
It will have to communicate by means of a ticket the name to us of the user and data base, and password with which it wishes to accede to her.

Control Panel

I can change login and password of access Control Panel?
You can modify password of access to his Control Panel acceding to this one, beating in: Users > (your name of user) > Cambiar configuration. Within the following menu, “Password” modifies the fields in the section preferences of the panel and “To confirm Password”. It beats TO UPDATE to keep the changes.
Login of its Control Panel does not have the modification possibility since he is his identifying only and personal one for administration in our data base.
How I can create a mail mailbox from my Control Panel?
You can create mailboxes of mail in your Control Panel following this intuitive tutorial in this connection: Mailboxes of mail
How I can form the Spam filter from my Control Panel?
You can modify filter Anti-Spam of your mail following this intuitive tutorial in this connection: Antispam
How I can accede Control Panel?
In order to accede to the Control Panel, you must clicar on your product contracted in extranet. You can valerte of this intuitive tutorial in this connection: Control Panel
I can change my keys of access FTP?
You can change the keys of the FTP through your Control Panel. You can valerte of this intuitive tutorial in this connection: Keys FTP
Attempt to accede Control Panel but shows the following message to me: “The connection has been closed”
It is very probable that the last time had not closed its session correctly that acceded to its Control Panel.
By reasons for security, these sessions are recovered in a time of 15 minutes. It proves past that time, must not have disadvantages.
How I can recover the access keys Control Panel?
Product Management accedes to your extranet of client > > and if you beat on the name of the domain associated to your lodging you would accede directly to the Control Panel. Whereas itself you want to consult them to facilitate them to another person. instead of beating locates the mouse upon the name of associated domain to its lodging and you will see these credentials.

Extranet de Cliente

It cannot enter my Extranet, What can be happening?
It verifies that you are using the correct data of access. You have a tutorial created specifically for the access to extranet of client. Look it in this connection: Control Panel

Programming

Activation/decontamination of the directive log_errors
In order to realise the activation/decontamination of the directive log_errors in its lodging simply must create a called file .htaccess in the directory httpdocs of the lodging with the following content or add it if it already had the created file: php_flag log_errors 0/1 (“0” to deactivate and “1” to activate) This file .htaccess only must be recorded as “text”. In order to raise the file it can use any managing FTP and it must be raised in way ASCII.
Activation of directive register_globals/magic_quotes_gpc
In order to realise the activation of the directive register_globals/magic_quotes_gpc in its lodging simply must create a called file .htaccess in the directory httpdocs of the lodging with the following content or add it if it already had the created file:
  • php_flag register_globals 1
  • php_flag magic_quotes_gpc 1
This file .htaccess only must be recorded as “text”. In order to raise the file it can use any managing FTP and it must be raised in way ASCII.

Forms of payment: Banking transference/Debit/Card